Opening Hours: Monday – Friday 9:00 AM – 5:00 PM • Every other Saturday 9:00 AM – 12:00 PM (Call reception for availability)

Patient Information

Information At Your Fingertips

If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:

  • Photo ID
  • A valid Medicare card
  • Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.

Fees

Billing Policy

Mixed billing is available to all patients with a valid Medicare card. Allied health services and specialist consultations may attract a fee and will vary depending on the complexity of the service or procedure required.

Services included from bulk billing include:

  • We Bulk bill patients 16 and under
  • DVA card holders
  • Concession and Pensioner card holders

Our weekend and public holiday consultations are all billed as private patients and fees will apply.

Appointments

New Patients Welcome

Our practice is appointment based, however we always welcome and accommodate walk-in patients. Our standard consultations are up to 10 minutes.

Practice Policies

After-hours Consultations

If you need urgent medical care and Thornlands Doctors is closed, please contact (134 100). 

Results

A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Thornlands Doctors will attempt to contact you regarding any urgent results.

Correspondence

Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.

Communication Assistance

If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.

Complaints

We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention, so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.

If you’re still dissatisfied, contact The Health Care Complaints Commission (HCCC) here. The HCCC addresses healthcare complaints, ensuring public health and safety. Established under the Health Care Complaints Act 1993, it plays a key role in maintaining the integrity of the QLD health system, ultimately protecting individuals and the community.

Useful Resources

Laser Therapy

If your face has been left with blotches, scars, wrinkles, or lines for aging, acne, or too much time in the sun, laser skin resurfacing can assist your skin look older and healthier.

The resurfacing of the skin with laser removes accurately layer by layer. The fresh skin cells that form during healing offer the skin a surface that looks tighter and younger.

Mole Mapping

For those at elevated danger of malignant melanoma, the word mole mapping generally relates to a monitoring program. To recognize and assess lesions of interest, it may include a clinical skin examination and dermoscopy.

Mole mapping is designed to diagnose melanoma by recognizing fresh moles or shifts in pre-existing moles at the earliest feasible point.

Wrinkle Treatment

Laser resurfacing is a method for removing the upper layers of skin using a wand-like laser tool. It is sometimes called “laser peeling” because it removes ancient skin cells to expose newer, more youthful cells. Since a laser is used by the method, a dermatologist has accurate control over the therapy depth, reducing complications to the surrounding tissue.

Photodynamic Therapy Face

It is a type of phototherapy or light therapy and becomes increasingly common as an acne treatment, especially in serious instances that do not react to other medicines.

Photodynamic therapy (PDT) can also work for other skin circumstances, such as sun-damaged skin, precancerous cells, and skin infection.

Forearms

Both skin type and genetics can determine if a individual receives crepey skin and it is more prevalent in elderly individuals, generally not appearing until individuals are in their 40s at least.

However, ultraviolet (UV) radiation is the most prevalent cause of crepey skin. The American Association of Dermatology claims that the most preventable cause of early skin harm is exposure to UV radiation.

Melanoma Detection

Early detection medical tests. Epiluminescence microscopy, or dermoscopy, is a painless medical method used to detect melanoma prematurely. The patterns of size, shape, and pigmentation in pigmented skin lesions can be evaluated by a doctor using a handheld device.

Skin Cancer Surgery

A specially trained surgeon performs the Mohs operation. First, the surgeon removes a very thin skin layer (including the tumor) and then microscopically checks the sample removed. If cancer cells are seen, it will remove and examine another layer.

Innovative Pain Laser Therapy

Additionally, studies indicate the effect of low-level laser therapy on pain, muscle spasm, morning stiffness, burns, carpal tunnel, and fibromyalgia.

Acute Chronic Musculoskeletal

Different types of manual therapy, or mobilization, can be used to treat people with spinal alignment problems. For some acute musculoskeletal pain, these techniques have been shown to speed recovery.

Post-Surgery Pain Management

Typically, severe pain can be handled effectively after surgery. Modern medicines for pain and anesthesia can regulate post-operative pain and assist cure your body. If you’re having surgery, after the operation it’s natural to have pain issues as well as the hazards associated with strong pain medicines.

Sports Injury Pain Management

There are a number of therapy alternatives for pain relief that help decrease the painful symptoms after a sport injury, including: Minimally Invasive Treatment Options, such as Epidural Steroid Injections. Tenotomy percutaneous or fasciotomy. Biofeedback. Acupuncture. Diagnostic Injections. Therapeutic Injections.

Platelet Rich Plasma (PRP)

Platelet-rich plasma (PRP) injections in a focused mix of platelets from your own blood to bathe disturbed cells. Platelets are engaged in coagulation and wound healing, so the better hope is that they will “naturally” stimulate healing — regenerative medicine.

Body Sculpting

Liposuction, a surgical procedure with intrinsic hazards that many patients want to prevent, is the most frequently recognized treatment. There are now less invasive energy-based options, including energy-assisted liposuction, which is generally more gentle compared to standard liposuction. Recently, completely non-invasive treatments are showing up in the market but results are less predictable.

Facial Skin Assessments

You may experience some modifications in the appearance of your skins, but you are not sure which service would best suit your requirements. Or perhaps you understand instinctively now is the time to begin taking more interest in your skin’s health but don’t know where to start.

Whatever the reason, we’re here to assist our certified professional estheticians.

Acne Treatment

We recommended therapy scheme relies on your era, your acne type and severity, and what you’re prepared to commit to. For example, for several weeks, you may need to wash and apply medicines twice a day to the affected skin. Topical medicines are often used in conjunction with medicines you take by mouth (oral medicine).

Acne Scar Treatment

Active breakouts are sufficiently frustrating, but the acne scars can leave behind can feel quite diabolical. The nice news is that it is possible to treat acne scars. Atrophic scars on the face are most prevalent. Under the adjacent skin lies a depressed scar. They are created when insufficient collagen is produced while healing the wound. We can treat them safely

Microdermabrasion

Microdermabrasion is a minimally invasive skin tone and texture renewal operation. It can make sun damage, wrinkles, fine lines, age spots, acne scarring, melasma, and other skin related issues and conditions appear better.

Injectables – Botox

Fine lines, frown lines, lines of how-those-get-there. Whatever you call them, on your forehead, between your eyes, and crow’s feet, a few minutes of Botox can smooth wrinkles. This is a non-invasive FDA-approved therapy requiring zero downtime, so on your lunch break you can come in and remove these signs of aging.

Injectables – Dermal Fillers

Facial fillers are products that rejuvenate the skin of the face by decreasing or eliminating wrinkles, increasing scar depression, improving the lips and replacing the loss of soft tissue volume by facial injections. Our skin becomes more vulnerable with era to wrinkles and decay. Sun exposure and years of muscle motion (squinting, chewing, smiling) help break down the skin’s tissue.

Work Assessments including Work Cover

A workforce risk management instrument used to screen people for risk variables that may restrict their capacity to perform a job securely and efficiently is pre-employment medical assessments.

We provides extensive and detailed medical examinations, pre-placement and regular medical evaluations that can be tailored to your company requirements.

Travel Medicine Risk Assessment

We are happy to give travel health services to our registered patients. Our nurse utilizes up-to-date data to inform you about your health requirements around the globe. They can take most of the vaccinations and provide treatment prescriptions where necessary.

Many individuals take long-haul vacations that require complex vaccine classes.

Vaccinations

Recommended vaccines for all athletes. Inactivated tetanus, diphtheria, pertussis, influenza, hepatitis A, hepatitis B vaccines and live measles, mumps, and varicella vaccines (if immunity is not proven by a natural infection) are suggested consistently for adult elite athletes.

Chiropractor

Chiropractors use hands-on spinal manipulation and other alternative therapies, with the hypothesis that adequate alignment of the musculoskeletal structure of the body, especially the spine, will allow the body to cure itself without surgery or medication. Manipulation is used to restore mobility to tissue-restricted joints induced by traumatic events such as falling or repetitive stress.

Physiotherapy

Through motion and practice, manual therapy, education and counseling, physiotherapists assist individuals impacted by injury, disease or disability.

They keep individuals of all ages healthy, assisting patients to cope with pain and stop disease.

The profession helps to encourage development and facilitate recovery, enabling people to stay in work while helping them remain independent.

Podiatry

Podiatry is treating foot and ankle illnesses. It is the medicine branch that deals with the foot and ankle almost solely. Podiatry involves treating minor diseases, such as ingested toenails, but may also include surgery to enhance chronic circumstances, such as bunions or foot pain.

Remedial Massage

Remedial massage is a complementary therapy aimed at treating muscles that are harmed, knotted, tense or motionless. For a number of issues affecting the muscles, tendons and bones, it is helpful.

Therapy

Each modality uses distinct methods or focuses on distinct outcomes — for example, cognitive behavioral treatment focuses on recognizing and challenging cognitive distortions and patterns of irrational thinking, while psychodynamic treatment seeks to detect unconscious disputes or repressed memories that may contribute to problems in the real world.

Audiology

Audiology is a fast-growing field and there is a definite need for audiological services. A domestic hearing research showed that about 16 percent of the population has a substantial hearing loss.

Laser and Traditional Acupuncture

Aser acupuncture is a form of acupuncture-like low-level laser treatment (LLLT). … Although proof from traditional Chinese medicine given an explanation for these consequences, the analgesic impacts of laser acupuncture have yet to be verified in a conclusive manner.

MyMedicare

MyMedicare

We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.

What is MyMedicare?

The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Thornlands Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.

What are the benefits of MyMedicare for our patients?

The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.

FAQ

Thornlands Doctors is a mixed billing practice.

  • We Bulk bill patients 16 and under
  • DVA card holders
  • Concession and Pensioner card holders

If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.

Please use the online booking button on this page or call the practice on 07 028023811 to make an appointment.

Please bring:

  • Photo ID
  • Medicare card
  • Any concession cards

Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you 07 28023811.

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